Terms and conditions include, but are not limited to:
Consultation fee of 20% is non-refundable. However, it will be put towards the final price of your custom pen.
Cancellation fee of 50% will be assessed for cancellations.
Deposits made on custom work have a 30 day window for payment completion. After 30 days the pen will be posted for sale and your deposit forfeited.
Please be patient with us, as we are a small business and custom work takes time.
We are not responsible for damaged products after negligent use or shipping.
We reserve the right to refuse services.
Unlawful behavior, hate speech, bullying, promotions, spam, etc., will not be accepted or tolerated and may result in refusal of present and future services.
All sales are final.
No Returns or Refunds.
**This website in its entirety including the website content is owned by 1-11 Pens and is protected by United States and international laws regarding copyrights, patents, trademarks, trade secrets, and other intellectual property or proprietary rights.**
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